Mercedes-Benz, a brand synonymous with luxury, performance, and cutting-edge technology, has recently issued a recall for its GLE and GLS SUV models due to critical safety concerns. The recall, announced in mid-2025, addresses a defect that could cause interior mirrors or cameras to detach, potentially impairing advanced driver assistance systems (ADAS) and increasing the risk of accidents. This issue affects a select number of 2025 model year vehicles, sparking concern among owners and prompting swift action from the automaker. This article delves into the details of the recall, its implications, the affected models, the response from Mercedes-Benz, and what owners can do to ensure their vehicles remain safe.
Background on the GLE and GLS Models
The Mercedes-Benz GLE and GLS are flagship SUVs in the company’s lineup, representing the pinnacle of luxury and innovation in the mid-size and full-size SUV segments, respectively. The GLE, available in configurations like the GLE 350, GLE 450, and AMG GLE 53, caters to buyers seeking a balance of versatility, comfort, and performance. The GLS, often referred to as the “S-Class of SUVs,” includes models like the GLS 450, GLS 580, and the ultra-luxurious Mercedes-Maybach GLS 600, offering spacious interiors and top-tier technology.
Both models are equipped with advanced safety features, including adaptive cruise control, lane-keeping assist, and 360-degree camera systems, which rely on precisely positioned cameras and sensors. These systems are integral to the vehicles’ appeal, providing drivers with enhanced safety and convenience. However, the recent recall highlights a potential flaw that could undermine these sophisticated systems, raising questions about the reliability of these high-end vehicles.
Details of the Recall
According to a report from CarExpert, published on June 17, 2025, Mercedes-Benz has recalled a small number of GLE and GLS SUVs due to an issue with cameras or interior mirrors that could detach. This defect could prevent advanced driver assistance technologies from functioning correctly, potentially compromising vehicle safety. The recall specifically targets vehicles produced between June 5, 2024, and October 12, 2024, affecting models such as the 2025 Mercedes-AMG GLS 63, GLS 63 S, GLE 53 SUV and Coupe, Mercedes-Maybach GLS 600, GLE 450 4Matic, GLE 450 4Matic Coupe, and GLE 450e 4Matic.
The root cause of the issue lies in the adhesive used to secure the interior mirrors and cameras. Mercedes-Benz has identified that a US-based supplier provided adhesive that does not meet the company’s stringent quality standards. As a result, the mirrors or cameras could loosen, partially detach, or, in extreme cases, fall off entirely. Such a failure could impair the functionality of systems like automatic emergency braking, blind-spot monitoring, or surround-view cameras, which rely on these components to provide accurate data to the vehicle’s onboard computers.
A separate report from autoevolution, published on May 31, 2025, further clarifies that the issue necessitates a windshield replacement to properly reinstall the affected mirrors and cameras. Mercedes-Benz USA has instructed dealers to perform this repair at no cost to owners, ensuring that the safety systems are restored to full functionality. However, customer notification letters will not be mailed until July 15, 2025, leaving owners to proactively check their vehicle’s status in the interim.
Scope and Impact
The recall affects a relatively small number of vehicles, described as a “handful” by multiple sources, but the implications are significant given the premium nature of the GLE and GLS models. Owners of these luxury SUVs expect flawless craftsmanship, and a defect as basic as a detaching mirror or camera is both surprising and concerning. The issue is particularly alarming because it impacts safety-critical systems that many drivers rely on, especially in high-end models where such technologies are standard.
While no accidents or injuries have been reported as a result of this defect, the potential for impaired ADAS functionality increases the risk of collisions, particularly in scenarios where drivers depend on features like lane departure warnings or automatic braking. The recall underscores the importance of rigorous quality control, even for a brand as reputable as Mercedes-Benz, and highlights the challenges of maintaining consistency across a complex supply chain.
Mercedes-Benz’s Response
Mercedes-Benz has acted swiftly to address the issue, demonstrating its commitment to customer safety and satisfaction. Dealers have been informed of the problem and are prepared to replace the windshields and reinstall the mirrors and cameras on affected vehicles. The repairs are being offered free of charge, aligning with standard recall practices. Owners can verify whether their vehicle is affected by entering their 17-character Vehicle Identification Number (VIN) on Mercedes-Benz USA’s consumer website. This proactive step allows owners to take immediate action rather than waiting for official notification letters.
The automaker has also provided a contact number for its Customer Assistance Centre (1300 762 718 in Australia, or 800-367-6372 in the US), encouraging owners to reach out with questions or to schedule repairs. This transparent approach aims to maintain trust with customers, particularly those who have invested significant sums in these premium vehicles.
Broader Context: Mercedes-Benz Recall History
This recall is not an isolated incident for Mercedes-Benz, as the company has issued multiple recalls for the GLE and GLS models in recent years. For instance, in March 2024, Mercedes recalled 116,020 GLE and GLS SUVs from model years 2019–2024 to address a loose 48-volt ground connection under the passenger seat, which posed a fire risk. This recall included models like the GLE 350, GLE 450, GLS 450, and Mercedes-Maybach GLS 600. Dealers were tasked with inspecting and tightening the connection, with no reported injuries or property damage.
In February 2024, approximately 105,000 GLE 450 and GLS 450 SUVs from model years 2020–2023 were recalled due to a transmission issue that could cause engines to stall. The problem, linked to faulty transmission software, was resolved with a free software update at dealerships. This recall affected 32,308 GLE 450s and 72,763 GLS 450s, with no reported accidents or injuries.
Other recalls have addressed issues such as faulty vehicle jacks (2019–2022 models), rear-door window trim (2020 models), and brake problems (2018 models), indicating a pattern of quality control challenges for the GLE and GLS lineups. While these recalls demonstrate Mercedes-Benz’s commitment to addressing safety concerns, they also raise questions about the reliability of these high-end SUVs and the effectiveness of the company’s quality assurance processes.
Implications for Owners
For owners of affected GLE and GLS vehicles, the recall presents both an inconvenience and a potential safety concern. Those who rely on ADAS features for daily driving may feel uneasy about the possibility of malfunctioning systems. The delay in customer notification letters until July 15, 2025, means owners must take the initiative to check their VIN and schedule repairs promptly. This process, while straightforward, requires time and coordination with a Mercedes-Benz dealership.
The free repair offered by Mercedes-Benz mitigates financial concerns, but owners may still face disruptions, particularly if they live far from a dealership or rely heavily on their vehicle. Additionally, the recall could impact the resale value of affected models, as prospective buyers may perceive these vehicles as less reliable due to the publicized defect.
Industry-Wide Perspective
Recalls are not uncommon in the automotive industry, even among luxury brands like Mercedes-Benz. The complexity of modern vehicles, with their advanced electronics and interconnected systems, increases the likelihood of defects, particularly when components are sourced from multiple suppliers. The adhesive issue in this recall, attributed to a US-based supplier, highlights the challenges of maintaining quality across a global supply chain.
Other automakers, such as General Motors, have faced similar issues. For example, GM recalled nearly 600,000 trucks and SUVs in April 2025 due to engine failure risks, illustrating that safety concerns are a widespread challenge in the industry. However, luxury brands like Mercedes-Benz face heightened scrutiny due to their premium pricing and reputation for excellence.
Looking Ahead: Mercedes-Benz’s Commitment to Quality
Mercedes-Benz is taking steps to prevent similar issues in the future, including a planned refresh of the GLE and GLS models for the 2027 model year. These updates will include enhanced technology and design improvements, potentially addressing some of the quality concerns raised by recent recalls. The company’s AMG division is also developing new powertrains, including a flat-plane crankshaft V8 and hybrid options, which could improve performance and efficiency while maintaining safety standards.
To rebuild consumer confidence, Mercedes-Benz must continue to prioritize rigorous testing and quality control, particularly for safety-critical components like ADAS systems. Transparent communication and prompt action, as demonstrated in this recall, will be key to maintaining the brand’s reputation.
What Owners Should Do
Owners of 2025 GLE and GLS models should take the following steps to address the recall:
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Check Your VIN: Visit Mercedes-Benz USA’s consumer website and enter your 17-character VIN to determine if your vehicle is affected.
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Contact a Dealership: Schedule an appointment with a Mercedes-Benz dealership for a free windshield replacement and reinstallation of the mirror and camera.
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Reach Out for Support: If you have questions, contact the Mercedes-Benz Customer Assistance Centre at 800-367-6372 (US) or 1300 762 718 (Australia).
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Stay Informed: Regularly check the National Highway Traffic Safety Administration (NHTSA) website for updates on recalls affecting your vehicle.
By acting promptly, owners can ensure their vehicles remain safe and fully functional.
Looking Forward
The Mercedes-Benz GLE and GLS recall for detaching mirrors and cameras is a reminder that even luxury vehicles are not immune to defects. While the issue affects a small number of vehicles, its impact on advanced driver assistance systems underscores the importance of addressing safety concerns swiftly. Mercedes-Benz’s response, including free repairs and transparent communication, demonstrates its commitment to customer safety. However, the company’s history of recalls for these models highlights the need for improved quality control. Owners are encouraged to take immediate action to verify their vehicle’s status and schedule repairs, ensuring that their luxury SUVs continue to deliver the safety and performance they expect.